Returns and Cancellations Policy

Can I cancel my order once it is placed?

If you would like to cancel your order, please let us know as soon as possible. We usually dispatch the same day for orders placed before 11 a.m. UK time, so if your cancellation request reaches us before dispatch, we will cancel and refund your order promptly.

If your order has already been dispatched, we will need to follow our returns process, even if your parcel has not yet arrived.

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items. To do this, please contact us within this period to let us know you would like to cancel.

Can I return my order?

Of course. If you change your mind, please email us (details are on our [contact page]) within 14 days of receiving your order to arrange a return. Items should be returned unused and in their original condition.

Unless your item is faulty or has arrived damaged, you will need to cover the cost of returning the item to us. We recommend using a tracked service to ensure your parcel arrives safely.

Once we receive your return, we will process your refund within 14 days, using your original payment method.

Personalised orders

Please note that we cannot accept returns or cancellations on personalised or custom orders unless they arrive damaged or faulty.

There is a problem with my order. What should I do?

If your order has not arrived or has arrived damaged, please get in touch. We are approachable and will work with you to sort things out quickly. There is no need to leave a negative review to get our attention.

As we are often busy working in the studio, email is the best way to reach us. You can find our email address on our [contact page], and we will get back to you promptly.

IF you have any question that have not been covered in the FAQ’s section, please contact us > here